FAQs
Frequently Asked Questions
Welcome to the section of our most asked questions, if you can't find what you are looking for, please do not hesitate to contact us.
My Order
| How long until my order is shipped ?
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- All of our website orders are processed, packaged & shipped within the frame of 1-3 business days.
- Our bespoke and wholesale orders may take longer and the time frame will be specified after the order is placed.
| Something is wrong with my order what can I do ?
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If you have any issues at all in regards to your order please contact us and we will try our best to resolve it for you !
| Can I place a bespoke order with you ?
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- We are always open to design a bespoke order for our customers, please do not hesitate to contact us directly on our e-mail address boncamilalimited@gmail.com for a free quote on your bespoke design request.
Shipping
| How much is UK shipping ?
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| Royal Mail Signed For 1st Class |
£0.00 GBP and up |
1 to 2 business days |
|
| Royal Mail Tracked 48 |
£0.00 GBP and up |
2 to 3 business days |
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| Royal Mail Tracked 48 |
£50.00 GBP and up |
2 to 3 business days |
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- As we are only just starting our fashion brand, our shipping countries are limited to 3 shipping zones. The United Kingdom, European Union ( Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden ) & International Zone ( United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States )
- We are always looking for a way to improve our shipping, if your country is not listed and you would like to purchase our product please contact us and we will try our best to find a shipping solution for your specific requirement.
| How much is international shipping ?
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International Tracked (European Union)
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€0.00 EUR and up |
2 to 11 business days |
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International Tracked & Signed For (European Union)
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€0.00 EUR and up |
2 to 11 business days |
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| International Tracked ( International Shipping Zone) |
€0.00 EUR and up |
3 to 17 business days |
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Please note the following is a guide only, and may change as it is dependent on the weight of your order and your location etc.
| International Shipping Information
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- UK sales tax will be automatically deducted for international customers at checkout, which means that if you are based outside the UK you will receive a 20% discount on the listed RRP.
- If you are based outside of the UK your parcel may be subject to a customs charge upon arrival. The exact amount will depend on the item, the value of the parcel, what it contains and the guidelines in the delivery country customs. Each country has their own set of rules so unfortunately we are unable to advise on the amount this may be - it is best to investigate this with your local tax or customs department directly.
- Deliveries that are refused due to non payment of fees may be destroyed by the courier. If the importer chooses to return the parcel to us please note we will be unable to refund the parcel.
- We charge you for your order in GBP POUNDS Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by your credit or debit card company.
Returns
- No, we don't offer returns at this time. However if you have any issues or concerns with your order please contact us .
